ReMag Liquid Magnesium

What We Guarantee

Do we guarantee the results you will get from our products? NO! It is illegal to make health claims or even suggest that you will receive any benefit from using our products! Yes, it's true - per the FDA. However, what we will guarantee is that you will receive a world-class product that is safe, non-toxic, and sourced and manufactured in the highest quality as well as a superior shipping and product delivery service.

We are committed to transparent and responsive communication throughout all steps of your experience with RnA ReSet. Our Customer Service team is here to address any questions or concerns you may have.

Returns + Replacements

All return requests are reviewed within 48 hours. An email explaining how to return the product will be issued and we must receive your returned items at our processing facility within 15 days once the received and inspected your returned item. If you elect to have RnA ReSet issue a return label, the amount of the shipping cost will be deducted from the amount of your return. Only items received unopened or in new condition within 30 days of delivery are eligible for a full refund of the product cost. In the event your return is the result of our error, we will not charge you for return shipping.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or refund.

If your package is damaged in transit, please take the following steps:

• Using a phone, a camera, or a computer device, take pictures of your damaged box and product
• Email your photos along with your name and order number to support@rnareset.com
• A member of our support team will review your photos and then make arrangements for another shipment to be dispatched asap

Failed Delivery / Delivery Dispute

In the event that the tracking for your package shows your order was delivered but you have not received it, please make every effort to check with family, neighbors and your postal carrier to determine if someone received the package on your behalf in your absence.

If the package is still missing please contact support@rnareset.com and provide us with your order number and tracking information. We will take appropriate steps to review the order and determine a positive outcome.

All failed delivery claims must be made within 30 days of the received shipment date.

Missing Product

Here at RnAReSet.com, we take every step possible to ensure your order is filled quickly, accurately, and shipped within a 24-hour shipping cycle [weekends and holidays not included]. However, there are times when errors do occur. If your order was filled or shipped in error, please submit a trouble ticket by emailing support@rnareset.com

Open Product Policy

The FDA discourages accepting shipped or open products in return. Unlike other companies, we do not encourage you to return the unused portion of the product - we ask you to keep it and if necessary, discard it at your location. If you have a concern about a product that you have already opened, please contact a Customer Support Representative at support@rnareset.com. For opened orders requesting a refund, at our discretion, we can refund you a portion of your cost within 60 days of delivery.

Returning Unopened Products for Credit or Exchange

If there is a problem or concern with your order or any of the products you receive from us, please let us know within 30 days of delivery date by contacting a Customer Support Representative for additional support at support@rnareset.com.

All return requests are reviewed within 48 hours. An email explaining how to return the product will be issued and we must receive your returned items at our processing facility within 15 days once the request has been approved. Your refund will be processed only after we have received and inspected your returned item.

If you elect to have RnA ReSet issue a return label, the amount of the shipping cost will be deducted from the amount of your return. Only items received unopened or in new condition within 30 days of delivery are eligible for a full refund of the product cost. In the event your return is the result of our error, we will not charge you for return shipping.

International Orders

We are honored to be able to ship our amazing health products to 215 countries around the world. It thrills us to our very CORE to think that people all over the world are improving their body, mind and mood with our incredible formulas! A vast majority of international shipments do not experience problems or delays, and our customers are always very lovely and understanding – but just in case something does go awry here are some things to consider:

Currency

All RnAReSet.com transactions are shown and made in USD (U.S. dollars). Please contact your bank with any questions regarding conversion rates.

Customs – Restricted Products